| Step 1: |
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Estimate Eligibility & Complete the Online Application
Once the client has submitted the application, s/he has 30 days to complete steps 2 through 5.
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| Step 2: |
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Wait for contact from DTA & Fax or Mail or Drop off Verifications
DTA should contact the client within two weeks, or sooner for expedited cases. If the client is not contacted within that time, s/he should contact his/her local office and speak to a SNAP/food stamp supervisor to find out the name of his/her worker. S/he can then contact the worker to schedule the interview.
In the meantime, the client may gather his/her verifications and submit them to the DTA. The Fax/Mail cover sheet is very useful here to ensure the verifications are properly matched to his/her application.
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| Step 3: |
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Complete DTA Interview
The client has the right to a phone interview if s/he is unable to go to the DTA office. The client should complete his/her interview as scheduled. If s/he is unable to make a scheduled interview, s/he should contact his/her worker prior to the appointment and reschedule.
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| Step 4: |
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Provide any Additional Information Required by DTA
The DTA caseworker may ask the client for additional information which the client will need to provide to complete the application process.
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| Step 5: |
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Receive Benefit Determination & Receive EBT Card
Once all of the verifications have been received, DTA will determine the client’s eligibility and send an approval or denial letter. Clients whose interviews were conducted at the DTA office will generally receive an EBT card at the time of their interview. Benefits are electronically transferred once the case is approved. Clients who have a phone interview receive their EBT cards in the mail.
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